LSGT Services LLC dba Coinhub User Agreement

Terms & Conditions – Privacy & Identity Verification Policy

REVISED: April 20, 2026

 

This User Agreement, Terms and Conditions, and Privacy & Identity Verification Policy placed herein (collectively “Agreement”, “User Agreement”, “Coinhub User Agreement”, “Terms”, “Terms and Conditions”) is a contract between you (collectively “User”, “Customer”, or “individual”, or “you”)  and LSGT Services LLC dba Coinhub (collectively “Coinhub”, “Coinhub ATM”, “Coinhub cryptocurrency ATM”, “Company”, “we”, “our”, or “us”), a Nevada Limited Liability Company located at 3430 E Russell Rd #330, Las Vegas, NV 89120, and applies to your use of the Coinhub Cryptocurrency Kiosks, Teller Services, and all other services currently offered and upcoming. 

 

By using any or all of Coinhub’s services, Customer agrees to be contractually bound by this Coinhub User Agreement, which is inclusive of the Coinhub Terms and Conditions, Cryptocurrency Risk Disclaimer, Responsible Marketing Document, and the Security Hold, Privacy & Identity Verification, and Refund policies. Customers are also contractually bound by any other applicable notification or terms provided to the customer including but not limited to via the ATM dashboards, Teller dashboards, receipts, website, policies, rules, and price schedules which is an addition to the primary user agreement placed herein and governs all transactions and contracts made between user and Coinhub. 

 

It is important to read and understand these Terms before using any of Coinhub’s services. If you as a user do not agree with the terms of this user agreement in its entirety, which includes all disclaimers and documents, you are required to exit the dashboard application, kiosk dashboard, website, or other medium of usage of Coinhub’s services immediately and you are not authorized to continue use or engagement in any of Coinhub’s services or offerings in any manner or form. If you do not agree to any of the terms in this Agreement, or any subsequent modification to this Agreement, you will not be permitted to use the Services and your Account with us will be closed. This Agreement will come into effect when you confirm electronically, prior to initiating a transaction through any Coinhub service, in a clearly visible manner that you agree to it. Coinhub recommends that you retain a copy of this Agreement and as well as all transaction records.

 

Important: By using our Services, you acknowledge that cryptocurrency transactions are irreversible once cryptocurrency is sent and that any transaction may be conducted solely between you (the “User” or “Customer”) and Coinhub, and not on behalf of or for the benefit of any third party. You further acknowledge that you are strictly forbidden from using our Services for the purpose of transmitting cryptocurrency to any wallet address that is held or controlled by any third party. SENDING CRYPTOCURRENCY TO A WALLET THAT YOU DO NOT CONTROL IS A DIRECT VIOLATION OF THESE TERMS AND CONDITIONS, AND WILL RESULT IN YOU BEING BANNED FROM OUR PLATFORM. IN ADDITION, YOU AGREE TO NOT HOLD LSGT SERVICES LLC DBA COINHUB LIABLE FOR ANY CLAIMS, LIABILITIES, OR LOSSES ARISING FROM ENTERING MISINFORMATION FOR A TRANSACTION, IN BOTH INTENTIONAL AND UNINTENTIONAL CAPACITY, INCLUDING BUT NOT LIMITED TO ENTERING A MISSPELLED WALLET ADDRESS, IMPROPERLY SCANNING A QR CODE OF THE WALLET ADDRESS, ENTERING A WALLET ADDRESS THAT YOU CONTROLLED BUT LOST ACCESS TO AT ANY POINT IN TIME, OR ENTERING A WALLET ADDRESS THAT YOU DO NOT CONTROL. ALL MACHINES AND TRANSACTIONAL DASHBOARDS HAVE CLEARLY OUTLINED TERMS, DISCLOSURES, AND ALERTS PRIOR TO CONFIRMING A PURCHASE WHOSE SOLE PURPOSE IS TO CONFIRM YOUR UNDERSTANDING OF THESE RULES AND NOTIFYING YOU OF ALL IMPORTANT INFORMATION PRIOR TO YOU ACCEPTING THESE BINDING TERMS AND ENTERING INTO A TRANSACTION WITH COINHUB. 

 

DISCLAIMER: The agreement, made in contract with the user and Coinhub, and bound by the laws of the state of Nevada, contains a complete disclaimer of warranties, limitations of liability, releases, a class-action waiver, and the requirement to resolve any claims that may arise under this agreement through arbitration against Coinhub, along with its subsidiaries, related parties, third-party service providers, and marketing partners (referred to collectively as “covered parties”), who are expressly designated as third-party beneficiaries of the mandatory arbitration provision and are fundamental elements of the agreement, in accordance with the described terms, policies, arbitration rules, and other rules to be abided. 

 

The risk of loss in trading or holding cryptocurrency can be substantial. You should consult your financial advisor, legal or tax professional regarding your specific situation and financial condition and carefully consider whether trading or holding Digital Assets is suitable for you. In considering whether to trade or hold cryptocurrency, you should be aware that the price or value of cryptocurrency can increase or decrease rapidly and potentially even fall to zero. You acknowledge that Coinhub is not responsible for safeguarding or holding your Cryptocurrency, or any private keys or other security information to access your cryptocurrency and that Coinhub is not responsible for any loss of cryptocurrency resulting from theft, loss, or mishandling of cryptocurrency private keys, loss from entering misinformation, or other security information outside of its control. Every purchase and sale of cryptocurrency is effected on and confirmed by the respective network of that cryptocurrency. The transaction is confirmed on the relevant blockchain after a period of time (usually less than one hour, but possibly one day or more). An Order is not complete until it is confirmed. Cryptocurrency associated with Orders that are in a pending state will be designated accordingly. You acknowledge that Digital Assets are not subject to protections or insurance provided by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation.

 

Where the state law of a given ATM’s location imposes stricter consumer-protection requirements than those set forth in this agreement, including but not limited to stricter transaction limits, shorter mandatory refund windows for scam victims, lower fee caps, or additional disclosure requirements, the stricter state-law requirement shall apply and shall control over the terms of this agreement to the extent of any conflict.

 

1. Service Description

1.1 The Company (MSB Number: 310003123340061; NMLS Number: 2344713) operates cryptocurrency ATMs, and in-person teller locations that allow Customers to purchase cryptocurrency using cash (USD). The cryptocurrency ATMs are self-service kiosks that facilitate the purchase of cryptocurrency by accepting cash and dispensing cryptocurrency to the Customer’s designated wallet address. The Company provides services in collaboration with various US-licensed partners and affiliates and/or acts as a marketing partner for other online services including MoonPay, which offers online cryptocurrency purchases to registered users. An affiliate link is available on coinhubatm.com. Coinhub is not registered with the U.S. Securities and Exchange Commission and does not offer securities services in the United States or to U.S. persons. 

 

1.2 The Company is not involved in the storage or custody of cryptocurrency purchased by Customers except during any security hold period described in Section 5, during which cryptocurrency is held by Coinhub solely as a fraud-prevention and transaction-processing measure and not as a custodial service. Customers are solely responsible for providing their wallet addresses and ensuring the accuracy of their entry of all information. The Company strongly encourages Customers to use secure wallet solutions and implement appropriate security measures to protect their cryptocurrency. 

 

1.3 By using the Company’s services, customers acknowledge and agree that in no event shall the Company, its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the actions, products, or services of its partners or affiliates. For select highly reviewed partners, the Company licenses its brand name to its licensees in exchange for payment and/or other benefits. Current partners/affiliates include Moonpay Inc. and others. The Company’s partners and affiliates operate independently and are responsible for their own products, services, and business practices. The Company does not endorse, guarantee, or assume any responsibility for the actions or quality of services provided by its partners or affiliates. Customers agree to indemnify and hold the Company, its directors, officers, employees, and affiliates harmless from any claims, demands, or actions arising from their interactions or transactions with the Company’s partners or affiliates. This includes but is not limited to any losses, damages, or liabilities incurred as a result of the customer’s reliance on the actions or representations of the partners or affiliates. Customers acknowledge and agree that any disputes or claims arising from transactions or interactions with the Company’s partners or affiliates must be resolved directly with the respective partner or affiliate. The Company shall not be responsible for any losses, damages, or liabilities incurred as a result of such disputes or claims. The Company makes reasonable efforts to select and maintain partnerships and affiliations with reputable entities. However, customers are advised to exercise their own judgment, perform due diligence, and make informed decisions when engaging with the Company’s partners or affiliates. The Company reserves the right to modify or terminate its partnerships and affiliations at any time without prior notice in accordance with its contracts. Such modifications or terminations shall not create any liability on the part of the Company for the actions or obligations of its former partners or affiliates. These Terms and Conditions do not create any third-party beneficiary rights for the partners or affiliates of the Company. Customers strictly agree that that they have obligations under these Terms to keep their personal information, passwords, seed-phrases for cryptocurrency wallet backups, PINs, 2FA codes, and other security measures in place and to not, under any circumstance, hold the Company to any losses, errors, malfunctions, negligence or other issues that may arise from any partner or affiliate service which is not under the ownership of Coinhub. 

 

1.4 Customers acknowledge that the Company’s services may be subject to interruptions, delays, or technical issues that are beyond the Company’s control. The Company will make reasonable efforts to address and resolve any issues promptly. Coinhub is not liable for any issues that arise from unavailability of its machines or other services. In the event that a machine malfunctions during a transaction, such as a bill jam, Coinhub reserves the right to thoroughly review and investigate the issue as well as transaction history for the bills entered into the machine or purchase made for all other Coinhub services. For most situations, Coinhub reserves the right to have up to 14 business days to investigate and review the transaction and records prior to providing a response to the situation. In certain circumstances, a response will be provided that more time will be needed to investigate the transaction without limit or time frame up to the maximum time allowed by law, but the Company will remain in contact with such users during the continued investigation process in good faith.

 

1.5 The Company reserves the right to modify, suspend, or terminate its services or cryptocurrency ATM locations at any time without prior notice. Current user agreement inclusive of full terms and conditions will always be found on our website and on all dashboards of ATMs and other Coinhub services.

 

1.6 You agree and understand that cryptocurrency is not legal tender, carries no protection by the FDIC, and the use of cryptocurrency is subject to all applicable state and federal laws and regulations. Coinhub collects required data when necessary as per our KYC/AML policy. You agree that all sales are final, and you understand that cryptocurrency transactions, by their very nature, are irreversible. The Company does not allow users to transmit monetary value to another person or to another location for any person, and it is a strict violation of this agreement for users to provide wallets that do not belong to them to which they have access to. This prohibition does not apply to sending cryptocurrencies to wallets hosted by third-party services, as long as the customer has exclusive access to that hosted wallet and it is truly owned by and accessible to the customer and the customer.

 

1.7 When using the Services, you are buying cryptocurrency from, or selling cryptocurrency to, Coinhub directly. Coinhub does not act as an intermediary or marketplace between other buyers and sellers of cryptocurrency. Coinhub will send or deliver cryptocurrency to the wallet address indicated by the Customer at the time of the Order subject to the conditions of this Agreement. At no point during the purchase or sale of any cryptocurrency will Coinhub be in possession or in control of Customer funds. Coinhub does not provide cryptocurrency wallets, nor does it host wallets, and it is not a custodian of any user funds or any user assets. Orders through Coinhub are executed individually, one by one. Coinhub DOES NOT facilitate or provide trading or investment or brokerage accounts or facilities, nor does Coinhub provide investment or any other financial advice.

 

1.8 Coinhub reserves the right to license its name for payment or benefits from third parties. The Company reserves the right to market and promote our licensed partners and affiliates in accordance with our license agreement and incentives for as long as the partners and affiliates are continued to be seen by the Company as being of good character within our best efforts and attempts of annual reviews. When using any Coinhub service within any third party application, including but not limited to the Coinhub cryptocurrency Wallet, you agree to both the terms and conditions of the third party and Coinhub. 

 

2. Eligibility

2.1 Customers must be at least 18 years old to use the Company’s services, have sufficient capacity to enter into legally binding contracts, reside in a country in which the relevant Coinhub Services or services of its partners / affiliates are accessible and legally permissible to engage in cryptocurrencies, and be willing to provide to Coinhub any current valid personal identification documents that it requests.

 

2.2 Customers must comply with all applicable laws and regulations regarding the purchase of cryptocurrency, including those related to anti-money laundering (AML) and know your customer (KYC) requirements. By using the Company’s services, Customers represent and warrant that they are in compliance with such laws and regulations.

 

2.3 The Company reserves the right to refuse or terminate service to any Customer based on its own risk assessment, compliance obligations, or legal requirements. The Company may request additional information or documentation from Customers to verify their identity and ensure compliance with AML and KYC regulations to allow continued use of Coinhub services by customers.

 

2.4 Coinhub services are only available in certain states within the United States. For partner MoonPay services, residents of the following countries are ineligible to use MoonPay’s services: Afghanistan, Albania, Bahamas, Bangladesh, Barbados, Belarus, Bolivia, Botswana, Burkina Faso, Cambodia, Cayman Islands, Central African Republic, China, Congo, Côte d’Ivoire, Cuba, Ecuador, Ghana, Haiti, Iceland, Iran, Iraq, Jamaica, Japan, Kosovo, North Korea, Liberia, Malta, Mauritius, Mongolia, Morocco, Myanmar, Nicaragua, Pakistan, Panama, Russian Federation, Senegal, Singapore, South Sudan, Sudan, Syrian Arab Republic, Trinidad And Tobago, Uganda, Ukraine, Virgin Islands, Vanuatu, Venezuela, Yemen, Zimbabwe. 

 

2.5 By agreeing to these terms, you represent, warrant, and undertake to the Company that all of the following statements are understood and fully agreed to:

1. you have full power and authority to enter into this Agreement;
2. you are entering into this Agreement as principal and not on behalf of any third party;
3. you understand and acknowledge that we do not warrant that any of the Services available are suitable or appropriate for your needs and that you must take your own independent legal and other advice on such Services;
4. you will not violate any applicable laws by entering into this Agreement or receiving the Services provided under it;
5. you will not provide false, misleading or inaccurate information;
6. you will not facilitate any viruses, malware, worms, trojan horses or some other computer programming routines that may damage, corrupt, disrupt, misuse or gain unauthorized access to any data, system information, or Company services;
7. you will not use an anonymizing proxy or use any other automatic devices, spider or manual process, to copy or monitor our websites without our prior written permission;
8. you will not harass and/or threaten our employees, agents, or other users;
9. you understand and acknowledge that neither we nor any of our directors, employees or agents make any representation or warranty, express or implied, as to the accuracy or completeness of information provided;
10. any information provided by you to Coinhub under this Agreement is true, complete, accurate, up to date and not misleading; and
11. you shall provide all assistance reasonably requested by Coinhub to enable the Company to comply with its obligations under this Agreement.
12. The Coinhub services are provided on an “as is” and “as available” basis, with no further promises made by us around availability of the Company’s Services. Specifically, we do not give any implied warranties of title, merchantability, fitness for a particular purpose and/or non-infringement. We do not make any promises that access to the Site, any of the Company’s Services, or any of the materials contained therein, will be continuous, uninterrupted, timely, or error-free.
13. Coinhub makes no representation or warranty that the Services are applicable or appropriate for use by Customers in all jurisdictions and it is your responsibility to ensure compliance with the laws of any relevant jurisdiction of your residence.

 

3. Compliance with Laws and Regulations

3.1 Customers agree to use the Company’s services in compliance with all applicable laws and regulations, including but not limited to those related to financial transactions, anti-money laundering, and counter-terrorism financing.

 

3.2 Customers acknowledge that the Company may be required to collect certain personal information and verify the identity of Customers to comply with AML and KYC requirements. Customers agree to provide accurate and up-to-date information as requested by the Company.

 

3.3 The Company reserves the right to refuse service to any Customer who fails to provide the required information or whose identity cannot be verified to the satisfaction of the Company.

 

3.4 By initiating a transaction at any Coinhub cryptocurrency ATM or through any other Coinhub service, you hereby agree to abide by our anti-money laundering policy, including the existence of systems and controls to mitigate the risk to any person who accesses or uses the service. This includes, but is not limited to:

 

1. Establishing robust internal policies, procedures and controls that strive to combat any attempted use of BOA for illegal or illicit purposes and to offer our customers’ basic protections under consumer protection laws;
2. Complying with the applicable regulations and guidance set forth by the Financial Crimes Enforcement Network (“FinCEN”);
3. Filing Suspicious Activity Reports (“SARs”);
4. Filing Currency Transaction Reports (“CTRs”);
5. Maintaining comprehensive records of orders and other transfers while following record retention requirements;
6. Appointing a Chief Compliance Officer who will be responsible for the implementation and oversight of our BSA/AML Program;
7. Executing Know Your Customer (“KYC”) procedures on all customers; and
8. Performing regular, independent audits of our BSA/AML Program.

 

3.5 Coinhub’s Customer Identity Program helps the Company detect suspicious activity in a timely manner and prevent fraud. Identities are verified, authenticated, and checked against government watch-lists, including the Office of Foreign Assets Control (“OFAC”). The Company collects the following information from Customers that transact a greater daily amount where such an identity check is required:

1. Full legal name;
2. Mobile phone number;
3. Home address (not a P.O. Box);
4. Social Security Number (“SSN”) or any comparable identification issued by government;
5. Date of birth (“DOB”);
6. Proof of identity (e.g., driver’s license, passport or other government-issued ID);
7. Additional information or documentation at the discretion of our Compliance Team.

 

3.6 If you are an institutional customer, we will collect, verify and authenticate the following information:

1. Employer Identification Number (“EIN”) or any comparable identification number issued by government;
2. Proof of legal existence (e.g., state certified articles of incorporation or certificate of formation, unexpired government-issued business license, trust instrument or other comparable legal documents as applicable);
3. Contract information of owners/principals/executive management (as applicable);
4. Proof of identity (e.g., driver’s license, passport or government-issued ID) for each individual beneficial owner that owns 10% or more, as well as all account signatories; and
5. Additional information or documentation at the discretion of our Compliance Team.
1. If your institution successfully meets and completes our CIP requirements and neither it, nor any of its owners, principals, executive, or managers appear on OFAC or any other governmental watchlist, we will provide you with account opening agreements electronically. 

 

3.7 Coinhub files Suspicious Activity Reports when we know or have reason to suspect any malicious activities. A suspicious transaction is often one that is inconsistent with a customer’s known and legitimate business, personal activities, or personal means. Our compliance department monitors transactions to help identify unusual patterns of customer activity. In addition, Coinhub reports all transaction aggregates over a determined amount to FinCEN. Our compliance department maintains records and supporting documentation of all reports that we file. 

 

3.8 Coinhub retains all records for five (5) years which are readily available upon official request by an applicable examiner, regulator, or law enforcement agency. By accepting the terms and conditions through any Coinhub service screen, you fully acknowledge that certain information will be saved, which may include an ATM surveillance photo taken automatically by the machine during every transaction.

 

4. Transaction Terms

4.1 Customers agree that only the verifiable amount of cash placed into Coinhub ATMs (also known as “Coinhub Bitcoin Machines”, “Coinhub ATMs”, “Cryptocurrency ATMs”, “ATMs”, “Kiosks”, “Machines”) as well as verifiable amount of cash handed to Coinhub tellers will be used to enter into transactions with Coinhub for the purchase of cryptocurrency. While acting in good faith, under no circumstance shall Coinhub pay users for unverifiable cash being claimed to have been transacted into machines or to a teller without a valid and authenticated receipt. All machines have bill validators which properly process and count bills placed into the machine. In the event that a bill jam occurs, the machine does not continue to process cash and therefore no further cash can be placed into the machine for a transaction to have a larger “cash processed” amount than at the moment of such bill jam. A valid receipt is required to be provided by all customers looking to inquire about any transaction issues they are claiming. In addition, Customers understand that for any situation where Coinhub is requested by customers to do transaction adjustments, further identification of the Customer, other information, and/or notarized documentation from the customer may be requested by Coinhub at the Company’s sole discretion. 

 

4.2 Once the cash has been deposited into the ATM and the transaction is confirmed, the Customer’s designated wallet address will receive the corresponding amount of cryptocurrency, subject to any applicable security hold under Section 5. The Company is not responsible for any errors or delays caused by the cryptocurrency network, including but not limited to network congestion, transaction confirmations, or blockchain forks. 

 

4.3 The Customer is solely responsible for entering their wallet address correctly. The Company is not liable for any misrepresentations or omissions of information made by users, whether intentional or unintentional, including but not limited to, name, phone number, wallet address, and other information. Customer understands that the customer is strictly prohibited from entering third party wallet addresses and claiming it as their own and that doing so is a strict violation of the user agreement that they are subject to and will result in termination of services.

 

4.4 Customers acknowledge that cryptocurrency transactions are irreversible in nature and not in the control of the Company once it is sent to a customer’s wallet. Once the cryptocurrency is sent to the Customer’s designated wallet address, it cannot be reversed. The transaction cannot be refunded by the Company for the nominal amount of cash value placed into the machine except where required by law. Pre-purchase alerts on the irreversibility of cryptocurrency transactions are made clearly visible and agreed to by the Customer prior to every transaction.

 

4.5 The Company reserves the right to establish minimum and maximum transaction limits for cryptocurrency purchases at any time and can change such rules without notice. These limits may vary based on factors such as regulatory requirements, risk management, and available inventory. Limits will adhere to our KYC/AML policy. 

 

5. Security Holds and Redemption

5.1 As part of Coinhub’s ongoing commitment to protecting customers from fraud, scams, and financial exploitation, Coinhub utilizes a security hold period on certain transactions. The purpose of this hold is to provide Customers with additional time to recognize potential scams and confirm that their transaction is legitimate and intended for their personally-owned and controlled cryptocurrency wallet. Customers acknowledge that security holds are a consumer-protection measure and agree to the hold terms described below.

 

5.2 The following security hold rules apply to all transactions conducted at Coinhub cryptocurrency ATMs and Coinhub cryptocurrency teller locations in Arizona, Colorado, Louisiana, and Maryland:

• Transactions of $200 or less are not subject to a security hold. Cryptocurrency is sent to the Customer’s wallet following standard transaction processing.
• Transactions greater than $200 and up to $2,000 are subject to a seventy-two (72) hour security hold, starting at the time the transaction is confirmed at the ATM or Teller location. In the absence of any compliance-related flags raised by Coinhub and any scam reports submitted to the company by the Customer, the cryptocurrency will be released automatically to the Customer’s designated wallet address after the 72-hour security hold without further action required by the Customer.
• Transactions more than $2,000 are subject to a seventy-two (72) hour security hold and must be manually redeemed by the Customer through Coinhub’s online redemption portal located at https://coinhubatm.com/redeem. Customers must complete the redemption form, including their first and last names, the phone number used at the ATM, the address of the ATM location used by the customer, and the dollar amount of the transaction. Coinhub reserves the right to request additional verification at its sole discretion before releasing the cryptocurrency.

 

5.3 Coinhub will hold pending-redemption cryptocurrency in a wallet it controls. Coinhub reserves the right to modify its internal handling practices at any time, provided that any modifications remain consistent with Coinhub’s obligations under this Agreement and applicable law. 

 

5.4 The security hold is solely a fraud-prevention measure. It does not establish a custodial relationship, investment account, escrow account, fiduciary relationship, or ongoing storage service between Coinhub and the Customer. Coinhub does not pay interest, yield, or any other form of return to Customers on cryptocurrency held during the security hold period, and Customers are not entitled to any such return.

 

5.5 After the 72-hour security hold period has concluded, customers may redeem a transaction greater than $2,000 by completing the redemption form (https://coinhubatm.com/redeem) in full with accurate information matching the information provided at the time of the original transaction. The Customer must respond to any additional verification requests from Coinhub’s compliance team within a reasonable time and confirm that the receiving wallet address is owned and controlled solely by the Customer. Customers acknowledge that providing inaccurate information on the redemption form, or providing a wallet address that is not owned and controlled by the Customer, is a material violation of this Agreement and may result in the transaction being held pending further investigation, the Customer being banned from future use of Coinhub’s services, and/or reported to law enforcement.

 

5.6 Coinhub does not charge any holding fee, storage fee, maintenance fee, or recurring fee of any kind on cryptocurrency held during the security hold or awaiting redemption. The full amount of cryptocurrency purchased by the Customer at the time of the original transaction will be available for release to the Customer, subject only to network transaction fees required to ultimately disburse the cryptocurrency to the Customer’s wallet, to a replacement wallet under Section 5.8, or to the applicable state unclaimed property administrator as described in Section 5.9. 

 

5.7 Customers acknowledge and accept that the market value of cryptocurrency held during the security hold and any unredeemed period may differ between the time of the original transaction and the time of disbursement, and that Coinhub is not responsible for any such fluctuation. The cryptocurrency will be held as cryptocurrency throughout the hold and redemption process, except as required by applicable state unclaimed property law under Section 5.9.

 

5.8 If a Customer notifies the company that they were the victim of a scam at the time of their original transaction, and the security hold period has not yet resulted in the release of the cryptocurrency to the originally designated wallet address, the Customer may request that Coinhub send the held cryptocurrency to a new wallet address that is owned and controlled solely by the Customer, rather than to the wallet address provided at the time of the original transaction.

 

5.8.1 To report a suspected scam and request a Crypto Relocation, the Customer must contact Coinhub Support as soon as possible by phone (702) 763-4443, by email: help@coinhubatm.com, or by filling out an incident report on Coinhub’s website – https://coinhubatm.com/report-an-incident/. Upon receiving this notification, and after confirming the security hold period has not yet resulted in the release of the cryptocurrency to the originally designated wallet address, Coinhub will extend the security hold on that transaction while Coinhub reviews the report and while the Customer completes the Crypto Relocation process described below. The extended hold will remain in place until either the Crypto Relocation is completed, or Coinhub determines in good faith that no further extension is warranted, at which point the original release rules in Section 5.2 will resume.

 

5.8.2 The Customer must cooperate with any additional identity verification requests from Coinhub’s compliance team and submit the notarized Crypto Relocation Acceptance Form. Coinhub will review each Crypto Relocation request in good faith and, upon successful verification, will disburse the held cryptocurrency to the new wallet address provided by the Customer, less any applicable network transaction fees. Coinhub reserves the right to refuse a Crypto Relocation request at its sole discretion if it is unable to verify the Customer’s identity, if the new wallet address cannot be confirmed as belonging to the Customer, or if other circumstances indicate that honoring the request would not be consistent with the protective purpose of this Section.

 

5.9 If a Customer does not complete the redemption process described in Section 5.2 or submit a Crypto Relocation request under Section 5.8, the cryptocurrency associated with the transaction will continue to be held by Coinhub pending redemption. The Customer may complete the redemption process at any time by following the steps in Section 5.2, subject to Coinhub’s compliance review. If a Customer’s transaction remains unredeemed for the applicable statutory dormancy period under the unclaimed property law of the state of the Customer’s last known address, or, if no address information is available, the State of Nevada under NRS Chapter 120A, Coinhub will remit the unclaimed cryptocurrency to the applicable state unclaimed property administrator in accordance with that state’s unclaimed property law. Coinhub will remit the unclaimed property in the form of cryptocurrency to the maximum extent permitted by the receiving state’s law. If the receiving state’s unclaimed property administrator is unable or unwilling to accept remittance in the form of cryptocurrency, Coinhub will comply with the receiving state’s requirements for remittance in the form required by that state’s law. Following escheatment, the Customer’s sole recourse to recover the value of the transaction is through the applicable state unclaimed property administrator, and Coinhub shall have no further obligation to the Customer with respect to that transaction.

 

5.10 By initiating a transaction at a Coinhub cryptocurrency ATM or Coinhub cryptocurrency Teller location in an amount subject to a security hold under this Section 5, the Customer acknowledges and agrees that the Customer has read and understood the security hold and redemption terms set forth in this agreement.

 

5.11 Nothing in this Section 5 limits Coinhub’s right, under Section 3 and elsewhere in this Agreement, to extend any security hold or decline any transaction based on its compliance review, fraud investigation, legal obligations, or risk assessment. In such cases, the Customer will be contacted by Coinhub’s compliance team in good faith during the review period.

 

6. Rates

6.1 Cryptocurrency purchases and sales are subject to the applicable fees, markups, and limits displayed during the order and in accordance with state and federal law. The price, exchange rate, and amount of cryptocurrency that you intend to purchase or sell will be confirmed at the time of the order. The finalized rate will be inclusive of the amount of cryptocurrency or USD the customer will receive for a transaction and the fee and markup charged by Coinhub. Markups for cryptocurrency range from a nominal 5% to a nominal 49.9% of the dollar amount of the transaction depending on the location and other factors. Due to constant market volatility, Customers acknowledge and accept that the exchange rate for cryptocurrency purchases may change every few seconds, and that in all cases, a markup and fee is applied to all transactions which is determined by the Company at its sole discretion. 

 

6.2 Customer acknowledges that cryptocurrency ATMs operate such that one market participant, the Customer, buys or sells cryptocurrency to or from the other market participant, the Company, in a more accessible and convenient manner using cash (USD). The Company buys and sells cryptocurrency at a premium rate because of high operational expenses that ATM operators incur, including but not limited to armored car service payments, rent payments, partner expenses, insurance premiums, compliance management, price and liquidity risk, liquidity interest payments, counterparty risk, theft, and other expenses. Customers understand that online exchanges may be able to offer lower markups on spot prices because they do not accept cash (USD) as a payment method, because doing so results in heightened risk and expense for companies that offer such services. Machines and retail locations offer a physical presence of the Company.

 

6.3 An additional fee of up to $1 is charged at Coinhub ATMs. These fees are charged in order to process a cryptocurrency transfer during every sale, and such fee is noted on machine dashboards as part of the transaction steps. This additional fee is separate from the makeup applied as per terms noted above.

 

6.4 Discount codes are made available to Customers that sign up for Coinhub’s newsletters and other promotions, subject to separate promotion terms and conditions and only valid where permissible. Coinhub may run promotional campaigns and discount codes for its services, which can be provided to customers upon request. These promotions offer discounts only on the markup charged and not on the value of the asset itself. The Customer understands that discounts are not on the asset spot price itself, but solely a discount on the rate markup. Certain third party websites may show estimated pricing with the discount code already utilized or may publish incorrect information. Be sure to verify any Coinhub promotional code with Coinhub support prior to purchase. Coinhub reserves all rights to cancel all discounts, promotions, or programs. Information online about promotions, terms, policies, and rates may be out of date and no longer operational. Please see the Company website – coinhubatm.com or join Coinhub’s email list to access the latest information about our current programs.

 

6.5 All rates are published on the machine or transaction dashboard prior to cash insertion. Fees and markup rates can also be verified prior to transacting by filling out a contact form or sending a text message to Coinhub customer support via the phone number listed on the ATM and website. By initiating a transaction, the customer agrees to accept the rate shown on the machine or transaction dashboard. All discount codes must be entered prior to finalizing a transaction and are not able to be applied after a transaction is complete. Discount codes only apply to ATM transactions completed at participating ATMs. Some machines already have a promotional rate and are not subject to further discount. Coinhub reserves the right to select machines that have discount availability. Customers may only use one code per transaction without exception. 

 

6.6 THERE ARE NO REFUNDS at any Coinhub ATM or in-person trading branches under any circumstances except where required by state or federal law. Once a bill is inserted (as well as with each additional bill), there is no ability for the accepted bill(s) to be returned from any Coinhub ATM or Coinhub service. By initiating a transaction and entering one or more bills, the customer agrees to these terms and understands that transactions are irreversible. Coinhub reserves all rights for its services and promotions and is under no circumstance mandated to transact.

 

6.7 The Company reserves the right to modify the fee structure at any time without prior notice. Customers can view the fee structure within this agreement which is located on the ATM’s interface and on the Company’s website.

 

7. Customer Responsibilities

7.1 Customers are responsible for ensuring the legality of purchasing and owning cryptocurrency in their jurisdiction. The Company does not provide legal or financial advice, and Customers should seek independent professional advice if they have any concerns or questions regarding the legality or tax implications of purchasing cryptocurrency.

 

7.2 Customers are solely responsible for the security of their wallet addresses and private keys. The Company strongly advises Customers to use secure wallets and implement appropriate security measures, such as two-factor authentication and encryption, to protect their cryptocurrency and personal information. In addition, it is general practice for those interested in cryptocurrency and cryptocurrency to keep their private keys and seed phrases in a safe place as a backup in case of any issues with their wallets.

 

7.3 Customers agree not to use the Company’s services for any illegal or unauthorized purposes, including but not limited to money laundering, fraud, or financing of illegal activities. Customers agree to indemnify and hold the Company harmless from any claims, damages, or liabilities arising from the Customer’s misuse of the Company’s services, including providing misinformation in both intentional and unintentional capacities.

 

7.4 Customers must provide accurate and up-to-date information when using the Company’s services. The Customer agrees to promptly update their personal information if there are any changes or inaccuracies, however, the customer also understands that wallet information for transactions cannot be changed after a transaction is complete and the cryptocurrency has been sent. Customers must acknowledge the on screen alert that cryptocurrency transactions are irreversible prior to initiating a transaction.

 

7.5 Customers must not engage in any activity that may disrupt or interfere with the operation of the Company’s cryptocurrency ATMs, network, or systems. This includes but is not limited to attempting to gain unauthorized access, introducing malware or viruses, or engaging in any form of hacking or cyber-attacks.

 

8. Intellectual Property

8.1 All intellectual property rights associated with the Company’s services, including trademarks, logos, and software, are owned by the Company or its licensors.

 

8.2 Customers are prohibited from using the Company’s intellectual property without prior written consent. Any unauthorized use of the Company’s intellectual property may result in legal action.

 

9. Privacy Policy & Identity Verification

9.1 The Company is committed to protecting the privacy and personal information of Customers in accordance with applicable data protection laws and regulations. The Company’s Privacy Policy outlines the types of information collected, how it is used, and the security measures in place to protect it.

 

9.2 By using the Company’s services, Customers acknowledge and consent to the collection, use, and processing of their personal information as described in the Company’s Privacy Policy.

 

9.3 The Company may use cookies or similar technologies to enhance the Customer’s experience and improve the functionality of its website and services. Customers can manage their cookie preferences through their web browser settings.

 

9.4 You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, “Communications”) that we provide in connection with your use of Coinhub ATMs and in-person trading branches. Accepted communications include but are not limited to a text message containing a pre-transaction 2FA code and notifications about special pricing, promotions, user agreement, or expansion and news of Coinhub. You can request cancellation of any text messages or communications by responding with the word STOP to the text messages. By not submitting a STOP request, you agree to continually accept communications from the Company. For such requests, it may take up to 10 business days to properly stop outbound communication.

 

9.5 If available to the Company, you may request to receive via email the following information:

1. Communication history, transaction receipts, and any other Account or transaction information;
2. Legal and regulatory disclosures or statements;
3. Responses to claims or customer support inquiries filed in connection with your Account.

 

9.6 Identity Verification: Coinhub may request certain identifying information in order to comply with applicable laws and regulations. This information includes, but is not limited to:

1. Name;
2. Government issued photo ID;
3. Address;
4. Phone number;
5. Email address;
6. Date of birth; 
7. Social security number;
8. Employment information;
9. Citizenship status;
10. Valid secondary identification documents;
11. Other applicable information requested by the compliance team’s discretion.

 

9.7 The Company reserves the right to share your personal information with:

1. Service providers under contract who help with parts of business operations including fraud prevention, bill collection, and marketing and technology services. Coinhub’s contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
2. Financial institutions with which we partner;
3. Companies that we plan to merge with or be acquired by. Should this occur, you will receive prior notice of any change in applicable policy.;
4. Law enforcement, government officials, or other third parties when: We are compelled to do so by a subpoena, court order, or similar legal procedure or if the Company believes in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement;
5. Other third parties with your consent or direction to do so. The Company will not sell or rent any of your personal information to third parties for their marketing purposes and only share your personal information with third parties as described in this policy. Third parties, with whom the data is shared, must comply with General Data Protection Regulations and contractual terms for data security.

 

10. Limitations of Liability

10.1 The Customer acknowledges and accepts that the use of cryptocurrency involves inherent risks. Coinhub shall not be liable for any losses, damages, or liabilities arising from the use or ownership of cryptocurrency, including but not limited to hacking, theft, system failures, or regulatory actions.

 

10.2 The Customer acknowledges that the value of Bitcoin or other cryptocurrency can fluctuate widely and may result in financial loss. The Company does not provide any guarantees or warranties regarding the future value or performance of any cryptocurrency.

 

10.3 The Customer agrees to indemnify and hold the Company, its directors, officers, employees, and affiliates harmless from any claims, demands, or actions arising from the Customer’s use of the Company’s services. This includes but is not limited to any losses, damages, or liabilities incurred as a result of the Customer’s violation of these Terms, negligence, or willful misconduct.

 

10.4 IN NO EVENT SHALL LSGT SERVICES LLC, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES OR REPRESENTATIVES, BE LIABLE 

(I) FOR ANY AMOUNT GREATER THAN THE VALUE OF YOUR TRANSACTION 

(II) FOR ANY LOST PROFITS, LOSS OF GOODWILL OR REPUTATION, LOSS OF DATA, DIMINUTION IN VALUE OR BUSINESS OPPORTUNITY, ANY LOSS, DAMAGE, CORRUPTION OR BREACH OF DATA OR ANY OTHER INTANGIBLE PROPERTY OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH ANY USE OF THE COMPANY SITE OR THE COMPANY SERVICES, OR THIS AGREEMENT, EVEN IF COMPANY HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE, EXCEPT TO THE EXTENT OF A FINAL JUDICIAL DETERMINATION THAT SUCH DAMAGES WERE A RESULT OF COMPANY’S GROSS NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT OR INTENTIONAL VIOLATION OF LAW. 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE COMPANY SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. 

 

10.5 THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE COMPANY SITE, INCLUDING COINHUBATM.COM, ANY OTHER COMPANY OWNED SITE, ANY PART OF THE COMPANY SERVICES, OR ANY OF THE MATERIALS CONTAINED THEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE. COMPANY DOES NOT GUARANTEE THAT ANY ORDER WILL BE EXECUTED, ACCEPTED, RECORDED OR REMAIN OPEN. EXCEPT FOR THE EXPRESS STATEMENTS SET FORTH IN THIS AGREEMENT, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED UPON ANY OTHER STATEMENT OR UNDERSTANDING, WHETHER WRITTEN OR ORAL, WITH RESPECT TO YOUR USE AND ACCESS OF THE COMPANY SERVICES AND COMPANY SITE. 

 

10.6 WITHOUT LIMITING THE FOREGOING, YOU HEREBY UNDERSTAND AND AGREE THAT COMPANY WILL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR RELATING TO: 

(I) ANY INACCURACY, DEFECT OR OMISSION OF DIGITAL ASSET PRICE DATA, OR ANY ERROR, DELAY OR INTERRUPTION IN THE TRANSMISSION OF SUCH DATA; 

(II) VIRUSES OR OTHER MALICIOUS SOFTWARE OBTAINED BY ACCESSING OUR WEBSITES, SOFTWARE, SYSTEMS OPERATED BY US OR ON OUR BEHALF OR ANY OF THE COMPANY SERVICES OR ANY WEBSITE OR SERVICE LINKED TO OUR WEBSITE; 

(III) GLITCHES, BUGS, ERRORS, OR INACCURACIES OF ANY KIND IN OUR WEBSITES, SOFTWARE, SYSTEMS OPERATED BY US OR ON OUR BEHALF OR ANY OF THE COMPANY SERVICES; 

(IV) A SUSPENSION OR OTHER ACTION TAKEN WITH RESPECT TO YOUR COMPANY ACCOUNT; OR 

(V) USE OF ANY LICENSED COINHUB BRAND NAME PRODUCTS NOT OPERATED BY LSGT SERVICES LLC INCLUDING BUT NOT LIMITED TO THE NON-CUSTODIAL COINHUB BITCOIN WALLET OWNED AND OPERATED SOLELY BY CHB HOLDINGS LLC IN A LICENSING AGREEMENT WHICH USERS SELF CUSTODY THEIR BITCOIN WALLET, FUNDS, AND ACCOUNT.

 

11. Governing Law and Dispute Resolution

11.1 These Terms shall be governed by and construed in accordance with the laws of Nevada. By using any Coinhub service, you agree to all terms and conditions mentioned herein and agree to not sue the Company or its owners, members, partners, affiliates, and other related parties. 

 

11.2 Any dispute or claim relating in any way to your use of any products or services sold by Coinhub will be resolved by binding arbitration, rather than in court, except that: (1) you may assert claims in small claims court if your claims qualify and (2) if an applicable law in your province of residence gives you the right to resolve your dispute or claim before the courts of that province notwithstanding your agreement to arbitration, you may elect either to do so or proceed in arbitration. The arbitration proceedings shall be conducted in the English language. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our company mailing address. The arbitration will be only conducted by the American Arbitration Association (AAA) under its rules within the State of Nevada in the city of Las Vegas, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We may reimburse those filing fees for claims totalling less than $10,000 unless the arbitrator determines the claims are frivolous. Coinhub will not reimburse any fees or costs relating to the transaction or legal fees of the party under any circumstance unless mandated by the arbitrator. Likewise, Coinhub will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. 

 

11.3 We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. Notwithstanding the above, if we find it to be necessary and proper, Coinhub reserves the right to seek injunctive or other equitable relief in a court of competent jurisdiction to enforce these Terms or protect its intellectual property rights. This Agreement will be governed by, and construed in accordance with, the laws of Nevada and, subject to any overriding legal requirements, the parties irrevocably submit to the exclusive jurisdiction of the Nevada Courts in the English language. This Agreement and any information or notifications that you or we are to provide should be in English.

 

11.4 Force Majeure: You agree to not hold LSGT Services LLC liable for any loss caused directly or indirectly from circumstances not within its control, including but not limited to acts of God, government restrictions, exchange or market rulings, actions affecting securities, clearing or commodity exchanges including suspensions of trading or extensions of trading hours, dealing cut-off times and holidays, acts of civil or military authority, national emergencies, natural disasters, wars, riots or acts of terrorism, industrial disputes, acts or regulations of any governmental or supranational bodies and authorities or the failure or malfunction of any telecommunication or computer service.

 

12. Suspension, Termination, And Cancellation

12.1 Coinhub, at its sole discretion, may cancel or refuse to complete a transaction you have authorized and suspend, restrict, or terminate your access to any or all of Coinhub services with immediate effect for any reason. You acknowledge that our decision to take certain actions, including limiting access to, suspending, or closing your Coinhub Account, may be based on confidential criteria that are essential for the purposes of our risk management and security protocols. You agree that we are under no obligation to disclose the details of its risk management and security procedures to you. Any or all of the previously described decisions can be made in regards to your account where:

1. we reasonably suspect you of acting in breach of any section or statement of this complete and entire User Agreement;
2. we reasonably believe that we need to do so in order to protect our reputation;
3. we are, in our reasonable opinion, required to do so by applicable law, regulation or any court or other authority to which we are subject in any jurisdiction;
4. we suspect money laundering, terrorist financing, fraud, or any other financial crime;
5. use of your Coinhub Account is subject to any pending litigation, investigation, or government proceeding and / or we perceive a heightened risk of legal or regulatory non-compliance associated with your Coinhub Account activity; and / or you take any action that may circumvent our controls such as opening multiple Coinhub Accounts or abusing promotions which we may offer from time to time.
6. you fail to provide on request such documentation as Coinhub (or any third party whose services we use in providing the Services to you under this Agreement) reasonably requires in order to comply with its obligations under applicable money laundering laws and regulations or otherwise to ensure the verification of your identity and/or funding sources to Coinhub’s satisfaction.

 

12.2 Coinhub shall not be liable to you for any losses you may suffer as a result of any reasonable action it takes to suspend the Account or withhold settlement of a Cryptocurrency Order in accordance with this clause 12.1. You may close your account voluntarily as well by emailing support@coinhubatm.com with the subject “Close Account Phone Number: XXX-XXX-XXXX.” Please include information such as your full name, phone number, current address and other information so Coinhub can properly identify you to be the proper owner of the account. The Company will close the account at its discretion. 

 

12.3 Due to federal and state laws, accounts which are terminated or closed, including through user voluntary means, are still subject to 5 year information record keeping of the user’s account details and transactions.

 

12.4 In the event that you or we terminate this Agreement or your access to the Services, or deactivate or cancel your Coinhub Account, you will remain liable for all amounts due under this Agreement prior to this, including all fees and charges, as well as other encompassing rules and agreements made within this complete User Agreement. 

 

13. User Tax Self-Reporting Responsibility

13.1 You are solely responsible for determining whether, and to what extent, any taxes apply to any transactions associated with these Services and to review with a tax advisor prior to entering into any transaction and agreement with Coinhub. You must withhold, report, and remit the correct amounts of taxes to the appropriate tax authorities. The tax treatment of Digital Asset transactions may be uncertain or change at any time in your jurisdiction. You acknowledge that the Company does not provide investment, legal, or tax advice governing these transactions. You understand that Coinhub shall report information with respect to your transactions, payments, transfers, or distributions made by or to you with respect to your activities using the Company’s Services to a tax or governmental authority to the extent such reporting is required by applicable law.

 

13.2 You are solely responsible for determining whether any investment is appropriate for you based on your personal investment objectives, financial circumstances, and risk tolerance. The information provided on the coinhubatm.com Site or any owned site by Coinhub or such third-party sites does not constitute investment advice, financial advice, trading advice, or any other sort of advice, and you should not treat any of the content as such. Coinhub does not recommend that any cryptocurrency should be bought, earned, sold, or held by you, and you agree to that Coinhub will not be held responsible for the decisions you make to buy, sell, or hold any cryptocurrency, including but not limited to cryptocurrency.

 

14. Additional Disclaimers and Notifications

14.1 Cryptocurrency Risk And Trading Disclaimer

Cryptocurrency does not have legal tender status. Cryptocurrencies are not covered by FDIC or SIPC insurance. Transactions are irreversible, making losses from misrepresenting wallet ownership information or accidental transactions completed by users non-recoverable by the Company. Cryptocurrency trading may not be suitable for all Customers, especially when using funds from retirement savings, student loans, mortgages, emergency funds, or funds designated for other purposes. It can result in substantial and immediate financial losses due to the volatility and unpredictability of cryptocurrency prices relative to fiat currency. Cryptocurrencies may also be susceptible to security, integrity, or operational attacks, including those utilizing overwhelming computing power against the underlying technology. Several federal agencies have issued advisory documents addressing the risks associated with virtual currency, including the CFPB’s Consumer Advisory, the CFTC’s Customer Advisory, the SEC’s Investor Alert, and FINRA’s Investor Alert.

 

While cryptocurrencies are sometimes exchanged for U.S. dollars or other currencies around the world, they are not typically supported or backed by any government or central bank. Their value is solely determined by market dynamics of supply and demand, making them more volatile than traditional currencies. The value of a specific cryptocurrency relies on the ongoing willingness of market participants to exchange fiat currency for that cryptocurrency, which could result in  the permanent and total loss of value of a particular cryptocurrency should the market for that cryptocurrency disappear. Cryptocurrencies can also undergo changes or cease to operate as expected due to modifications in its underlying technology, including forks, rollbacks, airdrops, or bootstraps, which will potentially dilute or redistribute the value of existing holdings. Changes in legislation and regulations at the state, federal, or international level can have adverse effects on the use, transfer, exchange, and value of cryptocurrency. There is no guarantee that a cryptocurrency accepted as payment today will continue to be accepted in the future.

 

It is essential for Customers to conduct thorough research on the legitimacy and platform of each individual cryptocurrency before investing. The characteristics, functions, and operation of cryptocurrencies may be intricate, technical, and difficult to comprehend or evaluate. Profiting through cryptocurrency trading requires knowledge of cryptocurrency markets and competing with traders worldwide. Past performances of any person(s) or investments do not guarantee future performances.

 

Coinhub is not liable for any malfunction or issues that arise from other products that are not owned or operated by Coinhub. When using any third party wallet provider, including those of our affiliates. Please be sure to use two factor authentication and write down seed phrases of your wallets to be kept in a safe and secure place for a full safe backup of your cryptocurrency wallets. Customers will not hold Coinhub liable for any issues that arise from wallets not owned by Coinhub.

 

IN NO EVENT SHALL COINHUB NOR ANY OF ITS AFFILIATES OR PARTNERS BE LIABLE FOR ANY INVESTMENT GAIN/LOSS YOU INCUR DURING YOUR INVESTMENTS. MISREPRESENTING INFORMATION, WHETHER INTENTIONAL OR UNINTENTIONAL, IS A VIOLATION OF TRANSACTIONAL TERMS AND LEADS TO BLOCKING OF SUCH USER FROM FUTURE TRANSACTIONS WITH COINHUB. COINHUB IS NOT RESPONSIBLE FOR LOSSES RELATING TO MISREPRESENTED OR INCORRECT INFORMATION PROVIDED DURING A TRANSACTION BY A CUSTOMER. COINHUB RESERVES ALL RIGHTS. INVESTING IN CRYPTOCURRENCIES IS RISKY, AND PAST PERFORMANCES OF ANY PERSON(S) OR INVESTMENTS DO NOT GUARANTEE FUTURE PERFORMANCES. 

 

14.2 Coinhub Responsible Marketing Policy

Customers receive information about Coinhub’s products and services, alerts about potential scams and frauds, and updates on the cryptocurrency industry through marketing texts and emails. Customers can opt out of marketing communications at any time. Text and email channels are also used by Coinhub to offer Customers support with using an ATM and to communicate transaction data. Unsubscribing from marketing communications will not impact the receipt of automated texts associated with transactions initiated by the customer (2FA codes and SMS transaction receipts).

 

Coinhub provides Customers with marketing information in the following formats: email / post / SMS / telephone. To ensure Coinhub only sends information that is relevant to you, the Company promises to only email you with helpful information that could support your needs. Coinhub will never email you more than once every two months about the same product and it will allow you to change your marketing preferences at any time. To make changes to your current subscriptions, email support@coinhubatm.com with the subject “Attn: Marketing Preferences” and describe your request. Ceasing outbound communication may take up to 10 business days following receipt of the Customer’s request.

 

14.3 Be Alert: Protecting Yourself from Financial Scams and Fraud

Customers may only complete transactions at Coinhub ATMs and Coinhub in-person trading branches for personal purchase. It is a violation of these terms to send cryptocurrency to a third party. Coinhub goes through great lengths to inform Customers of common scams associated with cryptocurrency ATMs. Customers must confirm wallet ownership, acknowledge the scam warning(s), and acknowledge the terms before EVERY transaction.

DO NOT purchase cryptocurrency if the following is happening to you:

1. Jury Duty / Government Agent Impersonation Scam  – Someone claiming to be law enforcement (IRS, Social Security office, police, etc.) is instructing you to pay a fine or verify your identity by inserting funds into a cryptocurrency ATM.
2. Bank Scam – Someone claiming to be a representative of your bank alerts you your account is compromised, and you must “verify” your identity by inserting funds into a cryptocurrency ATM.
3. Computer Scam – Someone claiming to be a representative of Microsoft, Dell, or other tech company informs you that your computer is compromised, or that illegal material was found on your computer, and instructs you to go to a cryptocurrency ATM.
4. Romance Scam – A foreign lover you met online is asking you to send money via cryptocurrency.
5. Check Scam – Someone mailed you a check and asked you to cash it and insert the funds into a cryptocurrency ATM.
6. Blackmail Scam – Someone is threatening you and requesting payment in cryptocurrency. 
7. Bill Pay Scam – Someone told you to pay your electric, IRS, or other bill at a crypto ATM.

 

TRANSACTIONS ARE IRREVERSIBLE! ALL SALES ARE FINAL AND COINHUB DOES NOT OFFER REFUNDS EXCEPT WHERE REQUIRED BY LAW! If you think you may have been the victim of a scam or fraud, please submit an incident report as soon as possible at coinhubatm.com/report-an-incident/. Please include as much information as possible.

 

15. Store Owner Information

15.1 Store owners interested in hosting a Coinhub ATM can fill out our inquiry form with their store name, address, and contact information on our website. Coinhub is not required to place an ATM under any circumstance unless a contract is signed by the store owner and Coinhub. Coinhub may contact or send marketing materials to interested stores in an effort to confirm store hours and other details, and such communication shall not be seen as a binding inquiry. Coinhub, at its sole discretion, reserves all rights of refusal without payment if it believes an interested store is not a good fit prior to entering into any formal contract.

 

15.2 All Coinhub ATM hosts are bound only by the Coinhub: Crypto-Currency ATM Placement Agreement.

 

15.3 ATM hosts are not authorized to conduct business on behalf of Coinhub or present themselves as Coinhub representatives in any capacity other than an ATM host.

 

16. SMS Communications & Email Policy 

16.1 Coinhub provides transaction receipts and two factor authentication requests to Customer mobile devices. The company additionally sends occasional marketing and promotional messages regarding Coinhub promotions and services. Message frequency varies. You may receive a maximum of 20 such SMS text messages per calendar month for marketing purposes; this amount is in addition to your transaction receipts and other two factor authentication requests you initiate with Coinhub. Customers opt-in by entering their mobile phone number on any Coinhub ATM or by submitting registration or other forms on Coinhub’s website. You provide “prior express consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), and you understand and agree that Coinhub may send you SMS text messages utilizing an automatic telephone dialing system. 

 

16.2 Coinhub and mobile carriers shall not be liable for delayed or undelivered messages. Customers understand and agree that Coinhub may send texts and/or emails, including commercial texts/emails, to the number and/or email address provided to Coinhub by the Customer, and any charges from the Customer’s wireless carrier or internet provider for the transmission of such communications are the sole responsibility of the Customer. You may opt out of marking communications from Coinhub at any time.

 

16.3 No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Standard message and data rates may apply. Text “STOP” to opt-out from future marketing messages. For inquiries, text “HELP” to Coinhub support 702-763-4443 or email us at support@coinhubatm.com.

 

17. Severability 

17.1 If any provision in the entirety of this agreement is deemed invalid, unlawful, or unenforceable for any reason, such provision shall be severed from these Terms, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

 

18. Waiver

18.1 The failure of Coinhub and its partners and affiliates to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Coinhub in writing.

 

19. Entire Agreement And Future Amendments

19.1 These Terms constitute the entire agreement between you and Coinhub. Coinhub reserves the right to correct any inaccurate information provided by its employees in accordance with the rights of this contractual agreement; such statement made by upper management shall supersede all prior discussions made by employees within the full extent of the law. The Company reserves the right to amend these Terms at any time. Any amendments will be effective immediately upon posting the revised Terms on the Company’s website and on the ATMs. The Company recommends all Customers review any updated terms and conditions prior to using any Coinhub product or service. Your continued use of the Services after the posting of a Revised Agreement constitutes your acceptance of such Revised Agreement. If you do not agree with any such modification, your sole and exclusive remedy is to end your use of the Services.

 

19.2 The Customer understands that they may be bound by additional terms of our partners/affiliates when a user also uses any of the services provided by our affiliates or partners. Terms and conditions of this contractual agreement provided herein shall override any prior agreements where applicable.

 

19.3 By using the Company’s services, Customers acknowledge that they have read, understood, and agreed to these Terms and Conditions / User Agreement in its entirety.

 

Contact Information

LSGT Services LLC dba Coinhub

3430 E Russell Rd 

Las Vegas, NV, 89120

702-763-4443

 

Regulated by:

Consumer Financial Protection Bureau

855-411-2372

https://www.consumerfinance.gov