Protect Yourself from Financial Scams and Fraud

Cryptocurrency transactions are irreversible.  Coinhub Bitcoin ATM transactions and Coinhub Bitcoin Teller transactions are only for YOUR personal purchase.  By entering into a transaction with Coinhub, purchasing Bitcoin or cryptocurrency and sending it to another wallet that is not yours is a strict violation of our terms and conditions and transaction contract.

Because all cryptocurrency transactions are irreversible, if you send cryptocurrency to a third party, you cannot reverse it or stop payment. Coinhub goes through great lengths to notify users of financial risks and scams that are possible with financial products, which include Bitcoin ATMs and Bitcoin Teller transactions. Our machines and purchase process which users go through always state these risks and awareness of scams so that you do not fall victim.

At Coinhub, we believe that it is important to educate our customers on all potential financial scams and fraud, so that it can be found easily as well as shared with those that are believed to potentially fall victim to a scam. This webpage will provide an overview of the various types of scams and fraud that can occur, as well as tips on how to identify and avoid them.  If you think you may have been the victim of a scam or fraud, you can submit your inquiry to alert us by sending us an email or sending a text message to our support team. Please include as much information as possible.

Be Alert: Protecting Yourself from Financial Scams and Fraud

Customers may only complete transactions at Coinhub ATMs and Coinhub in-person trading branches for personal purchase. It is a violation of these terms to send cryptocurrency to a third party. Coinhub goes through great lengths to inform Customers of common scams associated with cryptocurrency ATMs. Customers must confirm wallet ownership, acknowledge the scam warning(s), and acknowledge the terms before EVERY transaction.

DO NOT purchase cryptocurrency if the following is happening to you:

1. Jury Duty / Government Agent Impersonation Scam  – Someone claiming to be law enforcement (IRS, Social Security office, police, etc.) is instructing you to pay a fine or verify your identity by inserting funds into a cryptocurrency ATM.
2. Bank Scam – Someone claiming to be a representative of your bank alerts you your account is compromised, and you must “verify” your identity by inserting funds into a cryptocurrency ATM.
3. Computer Scam – Someone claiming to be a representative of Microsoft, Dell, or other tech company informs you that your computer is compromised, or that illegal material was found on your computer, and instructs you to go to a cryptocurrency ATM.
4. Romance Scam – A foreign lover you met online is asking you to send money via cryptocurrency.
5. Check Scam – Someone mailed you a check and asked you to cash it and insert the funds into a cryptocurrency ATM.
6. Blackmail Scam – Someone is threatening you and requesting payment in cryptocurrency. 
7. Bill Pay Scam – Someone told you to pay your electric, IRS, or other bill at a crypto ATM.

TRANSACTIONS ARE IRREVERSIBLE! ALL SALES ARE FINAL AND COINHUB DOES NOT OFFER REFUNDS EXCEPT WHERE REQUIRED BY LAW! If you think you may have been the victim of a scam or fraud, please submit an incident report as soon as possible at coinhubatm.com/report-an-incident/. Please include as much information as possible.