• Sign Up: Click on the “Sign Up” button on the homepage.
• Verification: Complete the verification process by providing required identification (e.g., government-issued ID, proof of address).
• Deposit Funds: After your account is verified, you can deposit funds (either cryptocurrency or fiat currency). Coinhub users can deposit through ACH transfers,debit cards, and wire transfers. Users can also purchase cryptocurrency using cash at one of 2,000 Coinhub Bitcoin ATM physical locations.
• Start Trading: Once your funds are deposited, you can begin trading by selecting your preferred cryptocurrencies and placing buy/sell orders through the trading dashboard.

Coinhub Exchange uses a transparent fee structure:

• Trading Fees: Fees are based on your 30-day trading volume, meaning the more you trade, the lower your fees. The trading fee is generally divided into maker and taker fees, with makers paying a slightly lower fee since they add liquidity to the market.
• Withdrawal Fees: Cryptocurrency withdrawal fees depend on the specific asset being withdrawn and reflect the network fees at the time of withdrawal. Fiat withdrawals, whether for U.S. or international users, may incur additional banking fees depending on the withdrawal method (ACH for U.S., wire for international users).
• International Fees: Some international users may incur currency conversion fees when withdrawing in fiat currencies, depending on their region and bank’s currency policies.

Security is a priority at Coinhub Exchange. Here’s how we protect you:

• Cold Storage: The majority of user funds are stored offline in highly secure, insured cold storage wallets. This protects against hacks and unauthorized access.
• Hot Wallets: A small portion of assets is kept in hot wallets to facilitate day-to-day operations, such as withdrawals and deposits. These wallets are monitored and protected by cutting-edge security protocols.
• Two-Factor Authentication (2FA): All accounts require two-factor authentication (2FA) for login and transactions, ensuring that even if your password is compromised, unauthorized access is prevented.
• Encryption: All sensitive data, including personal and financial information, is encrypted using advanced cryptography, ensuring your data is safe at all times.
• Regulatory Compliance: Coinhub has partnered with Gemini to provide custody services and internal transactional rails for secure user transactions.

You can easily deposit and withdraw both fiat currency and cryptocurrencies on Coinhub Exchange.

• Fiat Deposits: Users can deposit fiat currency via ACH transfers and debit cards from their linked bank account as well as wire transfers.
• Crypto Deposits: Simply select the cryptocurrency you want to deposit and follow the instructions to transfer from your wallet. Deposits are credited to your account once confirmed on the blockchain.
• Fiat Withdrawals: Users can withdraw funds directly to their bank account via ACH transfers, which generally take 1-3 business days.
• Crypto Withdrawals: Withdraw cryptocurrencies by providing your destination wallet address and confirming the transaction with 2FA. Fees may apply based on the network conditions at the time of withdrawal.

Coinhub Exchange offers 24/7 customer support to help you with any questions or issues you may have. Support channels include:

• Live Chat: Available directly on the platform for real-time assistance with any urgent matters.
• Email Support: Submit a support ticket via email, and our team will get back to you within 24 hours.
• Help Center: Access a comprehensive help center with guides, FAQs, and tutorials to assist with common issues. The help center is divided into sections for U.S. and international users to address region-specific concerns such as verification, fees, and legal compliance.